Slot Tag Die, Set of 3

We currently ship to the United States, Canada, the UK, and most countries in the European Union (EU). To enquire about shipping to a specific destination, please contact us.

All our orders are shipped from within the US. Our team processes orders within 24 - 48 business hours. Orders are shipped during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. Weather and other delays are outside our control and not covered by shipment time guarantees.

Standard shipping normally takes 3-5 days. 

International shipping times depend on the destination and may need additional time for delivery, up to 2-3 additional weeks.

Domestic shipping USA -> 6$
Standard international shipping rate: 0-4lb ->12$. 
Standard international shipping rate: 4.1-8lb ->15$
***Additional shipping charges might apply to packages weighing over 4lb. 

The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package

Yes, you can cancel your order within a 3-hour window from the time of ordering. We understand that sometimes you may change your mind. If you need to cancel your order, please do so within this timeframe.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, include all parts, and in its original packaging. You’ll also need the receipt or proof of purchase. All shipping charges for returns shall be the responsibility of the buyer, except in cases of damaged or incorrect items.

To start a return, you can contact us at info@mattyscraftingjoy.com. Please note that returns will need to be sent to the following address: 

Ship my Deal, Matty's Crafting Joy
42189 Winchester Rd. Suite E1000
Temecula, CA 92590

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@mattyscraftingjoy.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As mentioned above, your item must be in the same condition you received: unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mattyscraftingjoy.com.